Design Challenge

How might we serve the caregiving needs diabetes patients with a product that is fun and useful for both patients and caregivers?





Final Concept Demo


Drop-in is a project sponsored by Premera, a local health insurance company whose primary business areas are Washington and Alaska. Our team was asked to provide a digital solution for Premera’s current or prospective customers in aftercare field.




Send a Message

Retrieve a Message

Maintain Habits






Research and Findings


We started with secondary research about caregiving in general, issues around aftercare,  how behavior change can be impacted by technology, and the most common medical conditions in the area served by Premera. We also supplemented our research with additional primary research.
 




Ideation and Down-selection


Process
We used a mind map to explore the connections between each subtopic and uncover areas in the problem space we hadn’t previously considered.

We came up with around 100 ideas and sorted them into 7 different themes. The following critique session with Premera helped sharpen our focus in order to pull out the strongest 20 concepts from our group of 100.


Downselection Criteria
Combining the feedback from Premera and our own perspective from our research, we chose 6 criteria for evaluating our concepts:

  • Innovative
  • Contextual
  • Beneficial to Caregivers
  • Beneficial to Patients
  • Increased Knowledge
  • Coordinative



Desired Goals and Key Features








Key User Flows


*View the detailed flows map here



Key Path #1   
Send a Message
The caregiver would be able to send video messages that can only be accessed in a specific location.

Key Path #2
Retrieve a Message
The patient will have to be physically active in order to access the motivational messages from their loved ones. They will then have the ability to send a geocached message back to the caregivers.

UI Mockups


Send a Message

Retrieve a Message


Inbox
Maintain Healthy Habits
 
Onboarding




Visual System


Interface Style
In order to create a clean look and allow users to focus on the key tasks, I used the flat visual style to reduce unnecessary distraction.
Color Palette
I chose orange as one of the primary colors because of its association with joy, enthusiasm and encouragement. Black and white created strong contrasts to other colors which provided effective visual cues.



*View the detailed UI specification document here





Design Challenge

How might we improve the communication efficiency between childcare providers and parents?





Introduction


In most U.S. families, both parents work outside of the home. Daycare is usually their first option.

Elepho is a new system that improves the communication efficiency between childcare providers and parents. Keeps parents well-informed, while simultaneously make daycare teachers’ work more manageable.



Process







Research Findings


Insight 1
︎Most people have trouble to accommodate their busy schedules and feel the lack of time with children and families.




      
Insight 2
︎Parents’ expectations and complaints about daycare services are different and vary along with the children’s growth.




Insight 3
︎For daycare teachers, paper reports and emails as the main communication methods with parents are cumbersome and easily misplaced.







User Types


From the formative research findings. I summarized parents’ and teachers’ representative daily tasks, device preferences, and needs and goals.


1. Parents

2. Teachers



Design Principles



Aligning with users’ goals and expectations, I developed 4 design principles as my guidelines for the following ideation and design process. 





Concept


Mobile App Design


Low-fi Prototyping and Testing
I made paper prototypes and invited 5 parents (4 female and 1 male) to attend the testing sessions. I was able to perceive how the participants would interact with the app and observed if they encountered any usability problems.


Main Finding #1
  • 2 participants pointed out the multiple entries on the homepage did not provide useful information directly.

Solution
Revised the homepage content to be more informatic. Simplified the navigation structure and provided accesses to the most important features on the bottom navigation bar. 
Main Finding #2
  • Parents expected an easier way to set up the Customized Feeds section. 

Solution
Provided two pre-setted modes that users could modify the amount of feeds they want to receive. 



Final UI Mockups


Achievements


  • Use Journey or List view to see important dates and achievements
  • Understand what should be expected next

Rationales:
  • New born babies may bring a lot of anxieties. Parents hope to be proactive about what should be expected next (interview).
  • Parents’ expectations vary along with the children’s growth (survey, interview).


Gallery


  • View all the photos and videos at one place
  • Select your favorite ones to export customized posters

Rationales:
  • Parents participants expressed a desire for creating a photo memory book to savour the baby’ journey (round 2 testing).



Reports


  • Have the daily reports at your fingertip
  • Use keywords and pictures to create your own reports at home

Rationales:
  • Paper reports are hard to keep on file and are easily misplaced (interview, MakeTool session).
  • Allowing parents to input the night reports would help to streamline the childcare task (interview).

Setting


  • Use 1-click to switch modes between “Busy” and “Free
  • Adjust the amount of feedback you receive

Rationales:
  • For working parents, being able to adjust the amount of notifications helps to reduice the unnecessary distractions from work (interview, round 1 testing). 




Other Features


Parents’ Group

  • Start a conversation with other parents in the discussion group
Calendar

  • View incoming events and payment due dates

Events

  • Check out the daycare center’s events, and save the interesting ones into your Favorite
  • Use “Going” or “Maybe” to indicate if you’re interested in or not


2. Hand Device

This device was specifically designed for daycare teachers. It is small, lightweight and easily be carried with. The built-in front and back cameras that incorporate with Facial Recognition and Object Recognition technologies can help to smartly capture information about each activity of each child by pairing with different Hotspots located in daycare centers.
Primary functions include:
  • Photo capturing
  • Tasks confirming

No extra writing is needed from the teachers’ side and the accuracy of tasks’ record is guaranteed.


Final design


Process






3. Childcare Robot

The elebot is an Artificial Intelligence Robot who is able to communicate efficiently with children and teachers by analyzing the words and tones in conversations and people’s facial expression and then give natural reactions. He is responsible for collecting and selecting useful data and send them to the central hub. That information will be used for generating children’s daily reports that the parents can save as references.
Daily tasks include:
  • Captures photos and videos during activities
  • Displays customized educational materials and teaches lower-level classes
  • Connects video calls upon to parents’ request. Immediately syncs data with the central hub

Final design


Process






Visual System


I hoped to create safe, energetic and lively feelings. Most of my inspiration pictures have pastel tones of mild color themes.

Color Palette



Logo Design





System Performance


Childcare is a complicated task. It brings joys and excitements to parents, but also requires a lot of efforts on a daily basis. Existing tools are mostly one-way communication that lacks interaction. To fulfill both parents’ and teachers’ needs, a interactive system would provide more comprehensive information feeds which could not be achieved by a single product.
 





Reflection



Should consider design the device’s user interfaces and tested them with teacher users if I had more time. 

Should prototype the hand device with proper materials and test it with teacher users in their working environment.

Should test the prototypes in the parent users’ home to mimic the usage scenarios (eg. parents are writing new reports at home while they’re performing other childcare tasks at the same time).

Should think about other types of users and usage scenarios. For example, other childcare providers such as baby sitters or nannies might also utilize the system to provide feedback to parents. 

If I had time to design more components in the system (the device screens, the robot screen, etc), I would like to test them with teachers and parents together. Thus, I can understand if the system provides suitable assistants for both types of users. 

Mark

Sophia Li. 2020